Question 1

What includes my VINEWAY subscription?

Accepted Answer

Every quarter, you will receive a curated box containing 5 perfectly crafted 10 cl glasses of wine, along with access to a digital experience. You also get access to buy full-sized bottles that you have already tasted. 
 If you are a new member, you also get 1000 VINEWAY coins worth €10 that you can use for getting discounts while buying full-sized bottles.

Question 2

What are the subscription options?

Accepted Answer

At the moment, we offer a quarterly subscription along with a one-time purchase option. Soon, we plan to offer monthly subscriptions.

Question 3

What forms of payment do you accept?

Accepted Answer

We accept payments via Mastercard, Visa, American Express, Ideal, Bancontact, Apple Pay.

Question 4

How do I cancel my membership?

Accepted Answer

We are sorry that you want to leave, you can send us an email at contact@vineway.eu or use our chat and we will cancel your membership and send a confirmation email.

Question 5

Do you offer a referral program?

Accepted Answer

Yes, you can refer and introduce VINEWAY to your friends and family via our referral program. To refer someone, you can share the invitation link that you can find in the rewards section. As a reward, both the sender and recipient get 1000 VINEWAY coins worth €10.

Question 6

How can I use my VINEWAY coins?

Accepted Answer

You can redeem the coins only when purchasing full-sized bottles

Question 7

What is the volume of the glass vial?

Accepted Answer

The volume of the glass vial is 100ml which is equivalent to one full glass of wine. Enough to be shared and enjoyed among 2 people.

Question 8

What is the by-the-glass format?

Accepted Answer

We utilize a patented bottling technology that ensures the preservation of both the taste and quality of the wine. Each glass guarantees the wine for up to one year, preserved as if it were from the bottle. The vials are made of pharmaceutical-grade glass and are fully recyclable.

We have gone to the ends of the earth to not only bring you the best wine but the best technology behind it. We have taken every step to ensure no air contact is made with the wine, no seams are in the glass, and each glass maintains the vineyard’s original design so you get the full, table-side sommelier experience right at home.

Question 9

How do you select the wines in each box?

Accepted Answer

Our goal is to bring you on a journey through the unknown and help you to explore new authentic varieties and unique wine flavours from various corners of Europe. We are searching for interesting, distinctive wines with the character of the particular country, region or winery. Wines with a story and soul. True craftsmanship.   During our continuous search for new wines, we also take into consideration the feedback and wine preferences of our customers. Roughly only 10 % of wines tasted end up in the VINEWAY portfolio. Then our exceptional team of sommeliers and advisors curates 5 wines in a particular order to create a unique wine tasting experience for you to enjoy at your home.

Question 10

How long will the wines last in the glass vials?

Accepted Answer

The wines in our vials are fresh and ready to drink. We recommend enjoying your wines as soon as possible and not storing them for longer than six months. Once you have opened your vial, we recommend enjoying the wine within 48 hours.

Question 11

Is there a minimum purchase order while ordering full-sized wine bottles?

Accepted Answer

The minimum purchase order for the wine bottles is 20 Euros.

Question 12

Why am I unable to select the wines I receive?

Accepted Answer

VINEWAY is about discovering and expanding your wine drinking horizons. Our by-the-glass format allows you to explore uncharted wine regions and grapes that you have never heard of. Think of it as a wine tasting from the hidden gems of Eastern Europe, delivered straight to your door. Let us walk you through this journey while you explore the amazing world of wine

Question 13

I loved the wines in my last box; where can I purchase more?

Accepted Answer

We got you! You can buy any wines you like and have already tasted by simply going to the wine store on the website. Just use your secret key, delivered to you with a box, to access your wine store.

Question 14

Which countries are you currently shipping to?

Accepted Answer

At the moment we deliver in Belgium, the Netherlands and Slovakia. Would you like to buy and would you like us to deliver outside these countries? Contact us at contact@vineway.eu and together we will find a solution.

Question 15

Do I have to pay for the shipping?

Accepted Answer

For members, all purchase orders include free shipping. 
For non-members, only purchase orders from a minimum of 40 Euros includes free shipping.

Question 16

What is your delivery time?

Accepted Answer

We strive to deliver your order in 3-5 business days.

Question 17

I missed my delivery. What do I do now?

Accepted Answer

No worries! If you are not at home when your order is delivered, the courier can choose to deliver your order to the neighbors, come back the next day or deliver your order to a parcel point.

Question 18

I have received a wrong or damaged product.

Accepted Answer

We are sorry if this is the case. Please contact us at contact@vineway.eu and explain the problem and if possible, send a picture or video so we can see what went wrong. Then we will look for a solution together. Customer satisfaction is of utmost importance to us!

Question 19

Can I return my order?

Accepted Answer

We are sorry if this is the case. Please contact us at contact@vineway.eu and explain why you are not satisfied and would like to return the order. Then we will look for a solution together.

Question 20

When will I get my money back to return?

Accepted Answer

After we have received your return, we will inspect the goods and refund the purchase price within one week via the payment method of your choice.

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